Refund policy

Your satisfaction is our priority !

Return and exchange of goods

You have 30 days From the date of purchase to make a return or an exchange. After these 30 days, the order will no longer be eligible for exchange or reimbursement.

Singlest items, care and hygiene products, perishable products and jewelry, are final sales and are not eligible for exchange or reimbursement.

Recall: The returned article must be in the same condition as when you have received it, as well as in its original packaging. He must not have been worn, washed or damaged as well as include all his parts (if necessary).

If you have received the wrong item or it is broken upon receipt, please contact usinfo@pilimpikou.ca 

     

     Process to make a return or exchange by post 

    1. You are asked to send an email to info@pilimpikou.ca indicating the reason for the replacement or return of the product.
    2. If the return or exchange is accepted, nWe will send you a pre-posted delivery note by email.
    3. Sprinklely affix the return label to your box (preferably in the original packaging) and place your package in a Canada Post Collection point.Please note that the delivery costs for the return are at your expense.

    Once received, and after inspection of the item, you will receive a confirmation email.

    Refunds will be made within 10 working days of receipt of returned items, using the same payment method as that used during the initial purchase. Delivery costs, including sales taxes on delivery costs, are not refundable.

    In the case of an exchange, the new article will be sent to you by La Poste, To the address provided during your initial order. You will then receive a shipping confirmation email with the tracking number.

     
    Repayment

    • We are refunding the item at the price purchased, including taxes.
    • We do not reimburse not The shipping costs or the taxes applied to them.
    • The refund will be madeOn the same payment methodwhich was used to place your order. 

    Trades

    • We are committed to replacingAn article only in the event of defect or damage.
    • Valid for another article of the same price, or for the same article in a different size or color.
    • For exchanges, please note that you must takeIn charge of the package costs of the package (If you have used the pre-approved delivery note transmitted by email) as well as the costs of sending the new article.

    The article to be returned must be sent to our warehouse:
    1031 rue Meunier, Saint-Jean-sur-Richelieu, QC, J3A 1E1